Frequently asked questions

Shipping, returns and caring for your pieces, answered.

Still have questions? Our team answers within one working day.

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Orders and delivery

How long does delivery take?

Orders ship from our studio within two working days. Delivery usually takes three to five working days after that, and you get a tracking link by email as soon as your parcel leaves.

Do you ship internationally?

Yes, to most of Europe, the UK, the US and Canada. Duties and shipping costs are shown at checkout before you pay.

Can I change or cancel my order?

Write to us within 12 hours of ordering and we will change or cancel it. After that your order is usually already packed.

Returns

What is your returns policy?

Unused pieces can be returned within 30 days for a full refund. Start a return from the link in your shipping email.

What if something arrives broken?

Send us a photo within seven days of delivery and we will replace the piece or refund it. You do not need to send the broken piece back.

Product care

Is the stoneware dishwasher safe?

Our glazed stoneware is dishwasher and microwave safe. Pieces with an unglazed base last longer when washed by hand.

Why does my piece look slightly different from the photo?

Every piece is thrown and glazed by hand, so colour and speckling vary from one to the next. No two are exactly alike.

Still have questions? Our team answers within one working day.

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